TravelPerk plans and how the fees are built
TravelPerk is a business travel platform headquartered in Barcelona that sells through plan tiers listed on its website. At the time of writing the publicly listed plan names are Starter, Premium and Pro, with larger customers on negotiated terms; the line-up and names change over time, so confirm the current plans on TravelPerk’s pricing page. FlexiPerk is its optional flexible-cancellation add-on, which returns a stated share of trip cost when a trip is cancelled, on terms TravelPerk publishes.
Entry tiers tend to charge per booking, either as a percentage of booking value or as a flat fee, while paid tiers swap some or all of that for a subscription and add features such as more support or reporting. The right tier is a volume question. Illustrative example: a company booking $800,000 a year on an entry plan charging an illustrative 3% booking fee pays $24,000 in fees. Any paid plan whose subscription plus remaining fees costs less than $24,000 a year is cheaper. Re-run that test every year as volume grows.
TravelPerk fee lines to audit
| Fee line | Typical contracted range we see | What to verify in your plan | Red flag on the invoice |
|---|---|---|---|
| Plan subscription | $0 entry plan to negotiated annual fee | Billable user definition and the features each tier includes | Subscription charged on inactive profiles |
| Booking fee | Low single-digit % or $5–$12 flat | Whether it applies per booking, per trip or per component | Percentage fee on taxes and ancillary charges |
| Human support and offline booking | Included to $25–$45 per booking | Support hours and channels by tier | Offline fees on a tier that lists support as included |
| Exchange, refund, void | $20–$45 when agent-handled | Which changes are self-service online | Agent fee on a self-service change |
| FlexiPerk add-on | Premium as % of covered trip value | Opt-in rule, refund share, claim window, exclusions | Add-on purchased on fares that were already refundable |
| FX conversion | 1%–3% over a reference rate | Reference rate, fixing time, invoice currency | No reference rate stated anywhere |
| Unused airline credits | Included | Automatic reuse and expiry alerts | Credits expiring with no report |
| Negotiated hotel rates | Included on most tiers | Rate loading and display for your program properties | Program properties booked at public rates |
FlexiPerk math: when the add-on pays and when it does not
Any flexible-cancellation product is insurance against a specific loss, and the test is the same for all of them. Let p be the premium as a share of covered trip value, R the share refunded under the add-on’s terms, and b the share you would recover anyway without it, through refundable hotels, airline credits you actually reuse and changes made inside free windows. The add-on breaks even when the share of covered value you cancel equals p ÷ (R − b).
The table uses an illustrative refund share of 80%; replace it with the figure in your current terms. It shows that the more you already recover, the more you must cancel before the add-on pays.
| Premium (p) | Break-even if you recover 30% anyway | Break-even if you recover 50% anyway |
|---|---|---|
| 4% of trip value | 8.0% | 13.3% |
| 6% of trip value | 12.0% | 20.0% |
| 8% of trip value | 16.0% | 26.7% |
| 10% of trip value | 20.0% | 33.3% |
| 12% of trip value | 24.0% | 40.0% |
| 15% of trip value | 30.0% | 50.0% |
High-volume programs usually sit in the right-hand column: they book refundable hotel rates, reuse airline credits and have travel managers who rebook rather than cancel. For them the add-on often costs more than the cancellation losses it covers, unless it is limited to trip types with real uncertainty, such as sales visits waiting on client confirmation. Measure your own rate as cancelled trip value divided by booked trip value over 12 months, and check credit reuse with the method in our air and unused ticket guide.
FX conversion spreads on cross-currency programs
Programs that book in euros, pounds and dollars pay a conversion cost somewhere: on the platform invoice, on the card, or both. Illustrative example: $1.2M of non-USD bookings at a 2% spread costs $24,000 a year, before any card foreign transaction fee. Ask which reference rate is used, when it is fixed, what spread is applied, and whether you can be invoiced in the supplier’s currency to settle at your own bank’s rate. Our forensic T&E audit compares invoice rates with a published reference rate line by line.
Contract clauses to request from TravelPerk
Clause 2.3 · Flexible-cancellation add-on
Any flexible-cancellation or similar add-on shall be applied only when selected by the traveler or an administrator for that trip, shall not be offered on fares and rates that are already fully refundable, and shall be reported monthly with premiums paid and refunds received.
Clause 5.4 · Currency conversion
Where Supplier converts currency, it shall use the [named reference rate] at [fixing time] on the booking date plus a spread not exceeding [1.0]%, and shall show the rate applied on each invoice line.
Clause 1.7 · Plan review
Client may move to a different plan tier at each anniversary, and Supplier shall provide, 60 days before each anniversary, a statement comparing Client’s fees on its current plan with each alternative plan.